Notice to Our Patients Regarding COVID-19
FPE is taking the spread of COVID-19 very seriously. We are monitoring the situation and updating our processes and protocols accordingly. COVID-19 is impacting how we all live, work, and stay healthy. There is a lot of information about this virus, often changing rapidly. We are here to help you navigate this outbreak and help keep you and your family healthy. In accordance with public health guidance, we’ve made some important changes to our clinic operations to keep you and our staff safe.
Screeners at Clinic Entrance
Our staff are screening all patients for COVID-19 over the phone and in person based on guidelines from the Centers for Disease Control & Prevention (CDC). We have added team members at our clinic entrance to screen patients for respiratory illness. Family members or friends entering the building with patients will also be screened. They will provide masks and hand sanitizer to patients who need them. If you’re coming into the office, you will be stopped by a screener on the way into the building. If you are unwell, we may ask you to return to your vehicle and call the front desk to check in over the phone.
Changes to Upcoming Appointments
If you have an upcoming appointment, we may contact you to conduct your appointment via video visits.
We understand that some appointments can’t be delayed or done via video. For those appointments, we are doing everything possible to keep you safe while delivering the care you urgently need by frequently disinfecting surfaces, wearing appropriate protective equipment, and segregating sick and well patients to avoid exposure.
Most importantly, we ask you to call first if you have fever, cough, or trouble breathing before you come into the clinic.
New Visitor Policy
To reduce the spread of infection, FPE is limiting visitors who accompany patients in the following way:
- One parent for each child or minor
- One caregiver for each patient with physical or cognitive limitation or disability
- No siblings of a patient unless they have an appointment
- No visitors with a fever, cough, or breathing problems
How to Take Care of Yourself and Your Family
Watch for symptoms. They can appear 2-14 days after you’ve been exposed. They include:
- Fever lasting more than 4 days, or a fever that returns after no fever for 2 days
- Coughing up blood
- Trouble breathing, chest pain or shortness of breath
- Extreme weakness
Call us if you think you have symptoms and need care. We can help you determine how to get care while protecting yourself and others.
Be extra careful if you:
- Are over age 60
- Are pregnant
- Have a weak immune system
- Have diabetes or serious heart or lung problems
Protect yourself and others:
- Stay home, if you can
- If you must go out, stay at least 6 feet away from others
- Clean your hands often. Use soap and water or a hand sanitizer
If You Have Symptoms of Respiratory Illness – Call Us
To help prevent the spread of infection, we are asking all patients with symptoms of respiratory illness—fever, runny nose, cough, or shortness of breath—to please call us before coming into the clinic. We will triage your condition over the phone and make recommendations on next steps based on your symptoms and our current screening guidelines.